Tagged: agentic ops

Execution is Everything: Building an AgenticOps Playbook That Works

Ideas are easy; execution is the hard part.

We’ve all seen great strategies gather dust simply because the path from planning to action wasn’t clear. The problem isn’t always the ideas or the people, often, it’s the absence of a structured playbook for execution.

When execution falters, it’s usually due to unclear roles, inconsistent processes, or poor communication. Over the years, I’ve seen firsthand how these issues erode momentum and hinder even the most talented teams.

A practical playbook addresses these pitfalls directly. It documents not just what needs to be done, but also how to do it consistently, who is responsible at each step, and why it matters. Clear processes remove guesswork, improve collaboration, and make execution repeatable and scalable.

But a good playbook isn’t rigid. It’s a living document, evolving as teams learn and conditions change. Regularly scheduled feedback loops ensure continuous improvement, allowing the team to adapt swiftly and effectively.

Recently, I’ve been exploring the idea of “Playbooks as Code,” inspired by the concept of infrastructure as code. Infrastructure as code allows teams to provision and manage cloud resources through scripts, ensuring consistency, measurability, and testability. Similarly, implementing playbooks as automated workflows, using tools like Microsoft Power Automate or Zapier, lets us codify execution steps. This approach transforms a documented playbook into a deployable, executable workflow, initiated at the push of a button. It ensures consistent, measurable, and testable workflows, significantly enhancing reliability and efficiency.

If you’re finding your team struggles to turn strategic intent into results, consider whether your execution clarity matches your strategic clarity. Building a detailed, flexible execution playbook, and perhaps exploring playbooks as code, might just be the most impactful thing you do this year.

What’s been your experience with execution playbooks or automated workflows? I’d love to learn from your insights. If you want to build one with me, let’s talk about it.

Aligning Client Goals with User Needs: It’s Not Either-Or

The balancing act between what clients (product owners) want and what users need isn’t easy, but it doesn’t have to be a trade-off. Often, teams feel torn prioritizing client objectives for quick wins or leaning heavily into user needs for long-term satisfaction. But true strategic clarity comes from aligning these perspectives, not choosing between them.

Think about it, clients seek measurable outcomes, whether it’s revenue, market share, or operational efficiency. Users, meanwhile, value intuitive experiences that genuinely solve their problems. Misalignment can lead to products that look good on paper but fail in practice.

In retrospect, I’ve learned through experience that the secret lies in embedding user-centric design into strategic planning from day one. When users’ needs directly inform business objectives, something powerful happens, products resonate deeply, adoption grows, and client goals naturally follow.

This isn’t theoretical, it’s practical wisdom. By clearly documenting how each feature, action, or decision maps to both client objectives and user needs, ambiguity fades. Teams make better decisions faster because they have a north star guiding every step.

Ultimately, strategic clarity isn’t about compromising or pleasing everyone superficially. It’s about achieving alignment that creates genuine, sustainable value for all stakeholders involved.

Applying this concept to AgenticOps is critical, especially given widespread uncertainties around the value, safety, and trustworthiness of AI among clients and users. Establishing clear, transparent strategies early in the process can significantly influence the success or failure of an AgenticOps implementation. 

What’s your approach to balancing these needs? I’d love to hear your thoughts, let’s talk about it.

The AI Compass: Aligning AI with Your Desired Outcome

There’s a common misconception that AI and LLM-driven agents can just “figure out” any task. That, given enough data and compute power, they’ll magically generate perfect results without much human intervention.

That’s not how it works by my observations.

Some tasks agents do fine without human intervention, but that is not true for all tasks. AI is not an oracle, yet. Today and for some time it won’t be a fully autonomous problem-solver for every problem. There is no doubt that it’s a force multiplier—one that’s only as good as the person driving it towards a desired outcome. The better you define the outcome and align the agent to it, the better the result will be. If you fail to steer it properly, or worse, don’t even recognize when it’s veering off course, the outcome will be equally off target.

The Illusion of AI Autonomy

Let’s break this down.

You’ve got an LLM-powered assistant writing requirements for a new feature. It spits out something that looks good at first glance. It’s structured well, grammatically correct, even using the right jargon. But when you dig deeper, you realize it misunderstood core business constraints, overcomplicated a simple feature, or left out a critical user need.

Whose fault is that?

The AI? No.

The person prompting it? Partially.

The real issue? A lack of precise alignment between intent and output.

AI doesn’t have an innate sense of correctness. It only mirrors patterns from the data it was trained on, shaped by the inputs and feedback it receives. If the feedback loop is weak or the desired outcome isn’t well defined, the model will confidently produce incorrect or misaligned results.

The Human Role in AI Success

This means that the quality of AI-driven work is only as strong as the human guiding it.

  • If you define the wrong outcome, the AI will chase the wrong goal.
  • If you fail to recognize when the AI is drifting, it will continue on a bad trajectory.
  • If you provide poor feedback, it will reinforce bad patterns and biases.

This is why skilled AI agent operators will outperform those who blindly rely on automation. Knowing what good looks like and being able to course-correct when things go wrong are the real differentiators between success and failure in today’s AI-driven workflows.

What I Observed

I’ve spent a lot of time exploring coding agents and their ability to autonomously build everything from simple scripts to complex applications. And while they can be impressive, there’s a recurring pattern: they eventually hit a wall—a bug or logical flaw they just can’t overcome.

What’s fascinating is how they handle it. Often, they charge ahead with brute force, guessing fixes, cycling through the same incorrect fixes, completely unaware that they’re stuck. They exude confidence in fixes that ultimately fail. If I weren’t experienced enough to spot these errors, I’d have no way of guiding them out of the mess they create.

But you know what, even with these bugs from time-to-time, it’s still a much better coder than me in many ways. It’s faster, more precise, and often more elegant in its solutions. The frustration for me only kicks in when it veers off course, and that’s where my human intervention becomes critical. Reviewing, testing, and course-correcting the agent’s output is the key to making it truly useful.

Today’s AI agents don’t need to be perfect. They just need the right human in the loop, with knowledge of their task, to keep them on track.

The AI Compass Principle

To consistently achieve high-quality AI-assisted work, apply The AI Compass Principle:

👉 “The effectiveness of an AI agent is directly proportional to the clarity of the goal, the precision of its alignment, and the human’s ability to detect and correct deviations.”

Most LLMs agents today are not autonomous experts; they are extensions of your thinking. If you want them to deliver better results, sharpen your ability to define, align, evaluate, and correct. The best AI outputs don’t come from the best models, they come from the best operators.

“Shit in equals shit out.”

If you want to explore this with me, let’s connect.

Why We Need to Bet on Agents Now

Let’s cut through the noise. Agents, these AI-driven digital workers, aren’t some sci-fi fantasy. They’re here, and they’re about to fundamentally change how you go about your day and how your business operates. Whether you’re building products, running marketing campaigns, or supporting operations or clients, understanding agents is no longer optional. It’s the key to getting and staying ahead.

Agents Are No Longer Theoretical

My prediction is that in the near future, agents will be indispensable. People won’t monitor their email. They won’t browse social media or use apps and websites as they do today. Their agents will do these tasks for them. These AI-driven workers will curate and deliver exactly what users need, without requiring them to use third-party user interfaces. We won’t have to log into Instagram or email. Our agent can stream email and content from other services through a single interface.

This will change marketing because marketers will have to learn how to attract agents to reach their human operators. Online stores will have to learn how to sell to agents. Agents make purchases on behalf of their human operators. Websites and apps won’t target humans but agents. If it can be done on a computer, agents will be able to do it. This includes phones. We need to rethink target users across our products. Our world will go through an epic paradigm shift.

Agents are still an emerging concept, and nothing is real or set in stone yet. However, early movers are already deploying agents. They use them to automate tasks, generate content, write code, and optimize decision-making. But here’s the kicker, most businesses don’t yet have agents tailored to their unique needs. This presents a massive opportunity. The potential applications are vast, and the market is wide open. If you get started today, we’re not just building agents; we’re writing the best practices for this transformation. By focusing on how to attract and build agents now, we’re positioning ourselves to thrive as the agent ecosystem grows.

This is our chance to step up as experts. Yes, we’re in uncharted territory, but that’s a good thing. I have made predictions here. However, no one really knows what’s coming. No one knows what to do to apply agents in industries. We’re not just building agents; we’re shaping the best practices that will define agents in our respective industries.

Why Early Adoption Matters

Being early comes with risks, but the opportunities and reward far outweigh them. By diving in now, we can shape the future of how agents are built, delivered, and operated. Early adoption means gaining:

  • Experience: Each agent we develop is a chance to learn from both success and failure. What works, what doesn’t, and how to pivot.
  • Credibility: As agents become mainstream, businesses will seek pioneers, those who’ve already proven their expertise and early results.
  • Market Advantage: Agents are self-improving. If we start soon, we will develop smarter and more capable agents sooner. Our systems will perform better compared to late adopters. Compounded learning will separate leaders from laggards. By diving in now, we gain an early entrance advantage in terms of experience and credibility. We also gain a head start in acquiring the precious data we need. This data is essential to feed our agents and improve their performance.

The Work Ahead

We must learn to build agents. We must also understand how to deliver and operate them as the best solution for specific use cases.

Delivering Agents

  • Planning: Understand the jobs to be done. Identify use cases, workflows, and challenges where agents can provide meaningful value.
  • Designing: Define clear objectives, user interactions, and system integration and interfaces for the agent.
  • Building: Train agents on the right data, using AI frameworks that allow flexibility and growth.
  • Testing and Iterating: Rigorously evaluate agent performance and refine based on real-world feedback.
  • Deploying: Introduce agents thoughtfully, ensuring seamless onboarding and integration with existing tools and workflows.
  • Releasing: Equip users with proper training and documentation to ensure successful adoption.

Operating Agents

  • Managing: Overseeing the agent’s functionality, ensuring it runs as expected, and addressing any operational issues.
  • Monitoring: Tracking real-time performance metrics, such as speed, accuracy, and user feedback, to ensure consistent quality.
  • Evaluating: Regularly reviewing the agent’s outcomes against its goals, identifying areas for improvement or additional training.
  • Improving: Iterating on the agent. This involves refining its prompts, templates, tools, and algorithms. We can update its RAG with new data. We can fine-tune it or retrain it with new data. We can also enhance its features to adapt to evolving needs.

Roadmap

Our roadmap to be successful with agents as a product focuses on both strategic insights and actionable steps.

  1. Understand the Jobs to Be Done: Not every task needs an agent, and replacing traditional digital solutions (e.g., websites or apps) requires clear benefits.
  2. Iterate Relentlessly: The first version of any agent won’t be perfect. It may often hallucinate and get things wrong. That’s fine. What matters is how quickly we learn and adapt.
  3. Collaborate Across Teams: Product, marketing, and support teams must all contribute. Everyone’s input is critical. The more perspectives we have, the better equipped we are to design and refine agents that excel.
  4. Measure and Optimize: Agents need monitoring and fine-tuning. Metrics like accuracy, speed, and user satisfaction will guide us.

Agents Improve Over Time

Let’s tackle a key truth, the first iteration of any agent will rarely deliver perfect results. Early versions might be clunky, prone to hallucinations, errors, or lacking the nuanced judgment needed for complex tasks. But that’s not a failure. It marks the beginning of an iterative process. This process allows agents to learn, adapt, and improve through data and feedback.

Unlike traditional solutions, which typically rely on fixed algorithms and human-driven updates, agents can operate dynamically. They evolve in real-time as they encounter new data and scenarios. This ability to self-optimize positions agents as uniquely suited for complex and evolving challenges where traditional solutions fall short.

  • Initial Challenges: In their infancy, agents might struggle with insufficient data, unclear objectives, or unexpected scenarios. These early hiccups can result in inconsistent performance or even outright errors.
  • Continuous Learning: With every iteration, agents refine their capabilities. New data helps them understand patterns better, adapt to edge cases, and make more accurate decisions. The more they’re used, the smarter they get.
  • Operator Involvement: Effective improvement requires skilled operators. We monitor agent performance. We analyze results and provide feedback and data. In doing so, we ensure agents evolve in ways that align with business goals.
  • Replacing Traditional Solutions: Over time, agents become faster. They become more accurate and better tuned to tasks. Eventually, they will outperform traditional solutions and humans. This transformation won’t happen overnight, but the incremental improvements lead to exponential results. Starting early helps us get through this journey faster than late adopters.

The goal isn’t perfection from day one. It’s about building a foundation that grows stronger and more capable with time.

A Vision for What’s Next

Agents will handle the tedious, time-consuming stuff, freeing us to focus on strategy, creativity, and big-picture thinking. Our clients see the results. Our stakeholders see the value. We get to lead the charge in one of the most exciting shifts in tech.

But this won’t happen by accident. It’s going to take the courage to move now with bold ideas and hard work. Its going to take a willingness to fail fast and learn faster. Let’s embrace the challenge and make it happen.

Let’s get to work! Do you want to talk about how to start or improve your agentic ops journey, I’m here.